FAQ's

Frequently Asked Questions

Do we have to wear a mask for dining in?

As of November 8, 2021, patrons must show proof of full vaccination against COVID-19 to enter the indoor portion of this business. The following exemptions to this requirement are permitted: making deliveries or pickups, providing services or repairs, emergency or regulatory purposes, to get to the outdoor portion of the business, to use the restroom, or for picking up items such as food for take-out or delivery. In addition, exemptions are available for sincerely held religious beliefs or a medical condition. Patrons using medical or religious exemptions are required to show proof of a negative COVID-19 test taken within 72 hours of entry into the indoor portion of this business.

 

What if I forgot my mask?

In the case that you forget your mask, we are happy to provide you with a disposable face mask to use during your visit for the safety of our team and guests.

 

How do we make a reservation?

You can make a reservation either by phone, email or through our reservation app called Resy.

 

Do I have to make a reservation/Do you take walk-ins?

No. Reservations are recommended but are not required. You can make a reservation via phone, email or Resy.

 

How many people can we make a reservation for?

We are currently allowing tables to be reserved with a maximum of six guests. For parties with more than six guests, please contact us directly here. 

I have a larger party, can we split up between two tables?

For parties with more than six guests, please contact us directly here. 

 

We have 5 adults and two kids; can we make a reservation?

Yes. For parties with more than six guests, please contact us directly here. 

Can I make a reservation for the outdoor patio?

We will always do our best to accommodate your seating preferences; however, we cannot guarantee specific tables due to extremely limited seating with the occupancy restrictions and social distancing standards in place.

 

Are dogs allowed?

We will always accommodate service dogs.

 

Can we sit at the bar?

Yes, we spoke to our public health department about social distancing guidelines, and we are approved to seat the bar and counter areas of the restaurant as long as social distancing is implemented.

 

Are you open for Brunch?

Yes, we are open for our weekend brunch service every Saturday and Sunday from 11am - 2:30pm.

 

How full will the restaurant be?

There is currently no limitation on capacity, however, we are being still doing our best to allow sufficient space to social distance between guests & parties.

Are non-contact menus available?

Yes. We will provide guests with a QR code for their phone. After scanning, they will be able to view our menu on their device. If guest is unable to use the QR code, or if they prefer a paper menu, they will be provided with a personal copy that will be disposed of after use.

 

Can I use contactless payments?

Unfortunately, we do not take contactless payments; however, a sanitizing wipe or sanitizer will be made available for when you credit card is returned. Check presenters and pens are sanitized per use.

 

Will your kitchen staff be wearing gloves?

The kitchen staff has very strict sanitation rules as always and are required to wear face coverings and gloves only when applicable. Gloves are often a false sense of cleanliness and a washed hand is preferred over a gloved hand in most instances. Our staff is required to wash their hands and sanitize their stations every 20 minutes.

 

Will my server be wearing gloves and a mask?

Yes, our servers are required to wear face coverings as mandated by the health department and will wear gloves when removing plates and food. The servers will also be required to wash their hands every 20 minutes and will have access to hand sanitizer and wipes at the server stations.

 

What cleaning precautions are you taking to protect guests?

Every seat and table will be sanitized between every party seating. Place settings (roll-ups, shared plates and glassware) will be set with gloves that are then disposed of. Any high touch areas such as doors or bathrooms will be sanitized every 20 minutes. We have designated to oversee and enforce any additional sanitization and disinfection procedures to ensure that our strict hourly sanitation checklist requirements are being met in both front and back of house­­. In addition, if requested, guests can be provided with disposable flatware set and any condiments can be requested in sealed to-go ramekins. The dining area, bar, kitchen and all common areas are Certified Safe: cleaned, sanitized and disinfected every night.

 

What precautions are you taking?

We are abiding by all the mandated public health departments rules and recommendations by implementing:

  • Socially distanced tables (6ft apart)

  • Minimum contact with servers and hosts

  • Regularly sanitized tables and workstations

  • Sanitizer stations available for guests and staff

  • Contactless options when possible

  • The ability to contact trace if we are informed by a guest or staff member of a positive COVID test result.

  • Face coverings are to be worn by all front-of-house members in direct contact with the guest. Face coverings are required for all kitchen staff members. Gloves will be worn where applicable.

  • Hourly sanitation checks for front and back of house

  • All staff required to wash hands every 20 minutes

  • Restrooms & high touch surfaces will be cleaned and sanitized every 20 minutes.

 

I know you provide shared plates, is there a way to get the dishes split?

The Public Health Department currently has not issued a warning regarding our dining style and therefore has not changed.  There have been no known cases of COVID-19 being transferred through food. That being said, although we do not provide individual plating, we will provide a serving spoon with every dish.

 

How will we be served under Covid-19 regulations?

When possible, each party will have one server that will provide service from start to finish to eliminate the number of team members approaching the table. Employees interactions with guests will be limited to a maximum of 5 minutes per occurrence.

 

Can I still order food to-go?

Yes, limited Delivery and To-Go options are still available via phone, ChowNow, or DoorDash/Caviar.

For all other questions, please email us at info@scopaitalianroots.com!

**LA Public Health protocols and mandates can be located at http://www.lapublichealth.org/ **

 
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